Privacy Policy

DATA PROTECTION NOTICE

Our company fully shares your concerns regarding your personal data. We have recently made a number of changes that reflect the increased requirements of the EU General Data Protection Regulation (known as “GDPR”). Our goal is to be as honest and transparent as possible about the personal data we collect and how we process it.

I. What personal data we collect and for what purposes

Account Creation

When users wish to create an account on our online store, they are required to fill out a form with their full name and email address. In addition, users choose a personal, unique password to be able to log into their account.

Product Orders

Users who have created an account in our Company’s online store can make their purchases electronically. To order a product, you must fill out a form with your billing, shipping, and payment details.

Our company also allows users who have not created an account to make purchases. In these cases, the user’s name, contact details, billing, shipping, and payment information are collected via a specially designed form.

Wish List

Our website offers the option of adding your favorite products to a “Wish List.” This option is available to both registered users and visitors to our site through the use of cookies.

Social Plugins

Social plugins are used on our company’s website.

Through these plugins, our Company can only access publicly shared information on the respective platforms. The operation of the plugins is governed by the terms of the Privacy Policy of each platform.

Contact

If you wish to contact us for any reason, please fill out a form with your name, email address, telephone number, and message.

Please note that you can also contact us by phone, using the number posted on our website.

II. Legal basis for processing

Our Company collects and processes your data in order to fulfill our contractual relationship, i.e. to be able to deliver its products to you or to take action at your request.

In the case of commercial communications and the sending of newsletters, the legal basis for the processing carried out is your consent.

Please note that in some cases we collect or process your personal data in response to a corresponding legal obligation.

III. How long we keep your personal data

We keep your personal data for as long as necessary for the purpose for which it was collected, unless otherwise required by law.

If the retention of your data does not serve a clearly defined and legitimate purpose, we proceed to securely delete and/or destroy your personal data in accordance with our Company’s “Personal Data Retention and Deletion Policy.”

IV. To whom we disclose and/or transfer your personal data

Our Company discloses your personal data:

a) To its authorized employees,

b) To entities entrusted with the performance of specific tasks, such as, but not limited to, lawyers, providers of IT products and/or services and/or support of any kind for information and electronic systems and networks, administrative support companies, marketing companies.

c) Supervisory, independent, judicial, prosecutorial, public, and/or other authorities or bodies or parties entrusted with the control/monitoring of the Company’s activities within the scope of their responsibilities.

V. Your rights

The General Data Protection Regulation provides a number of rights and options, which we are committed to fulfilling. You can therefore ask us to:

inform you about the data we hold about you and how we process it. If you wish, we will provide you with a copy at no charge. (Right of access)
to correct inaccuracies or errors, fill in gaps, or update your data. (Right to rectification)
to delete data if we do not hold it for a specific, legitimate, and stated purpose. (Right to be forgotten or Right to erasure)
to suspend processing a) while you contest the accuracy of the data, b) if you consider the processing to be unlawful (but do not wish to have the data erased), c) when the data is not necessary for the purpose of the processing, and d) for as long as it is disputed whether the reasons for which we process your data outweigh those you invoke to permanently discontinue the specific processing. object at any time on grounds relating to you to the processing of personal data carried out by us, in particular for direct marketing purposes or for profiling. The objection may, in particular, relate to your compliance with a decision we have made by automated means. In the latter case, you may request that we allow you to intervene. (Right to object – Automated individual decision-making)
to provide you with your data in a specific format (usually machine-readable) or to transfer it directly to another controller at your request, provided that this is technically feasible and always subject to the conditions laid down by law. (Right to portability).
to no longer process your data, giving you the option to freely withdraw the consent you have given us.

You can send your requests to info@terragreek.com

Our Company will respond to all your requests within one (1) month. In extremely rare cases, where it is almost impossible for us to satisfy your rights, we will inform you immediately, explaining the reasons for our inability to do so.

If you believe that the applicable Legislative Framework for the protection of your Personal Data has been violated, you have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr).

VI. Contact Information

We remain at your disposal for any questions or clarifications. Please contact us.

Email: info@terragreek.com

Telephone: 2421031555